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Privacy Policy

Last updated: 26 November 2025

Agent Blue Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of our clients and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our real estate services in New South Wales.

  1. What personal information we collect: We may collect personal information necessary for providing property sales and related services, including:
    1. Contact and identity information: name, address, email, phone number, identification documents (e.g., driver licence, passport)
    2. Property-related information: property ownership details, property sales history, information relevant to market appraisals, property preferences and requirements
    3. Financial and transaction information: information required for property sale transactions, bank details where necessary for payments or refunds
    4. Website and digital information: IP address, cookies and browsing data, submitted website enquiry forms
    5. Open home registrations: we collect personal information when you register your details at property inspections or open homes, whether via a digital check-in system or manual sign-in sheet. You may choose not to provide some information, but doing so may limit our ability to provide certain services.
  2. How we collect personal information: We may collect personal information through: direct interactions (in person, phone, email, or web enquiries), appraisal requests, sale contracts or related transaction documents, registration at open homes and property inspections, third-party sources (e.g., conveyancers, publicly accessible records), cookies and analytics tools used on our website
  3. Why we collect personal information: We collect and use personal information for purposes including: facilitating the sale or purchase of real estate, conducting market appraisals, communicating with property sellers and buyers, responding to enquiries and requests, verifying identity as required by law, maintaining accurate business and financial records, complying with legal and regulatory obligations, improving our website and customer experience
  4. Disclosure of personal information: We may disclose your personal information to: prospective property buyers or sellers, solicitors, conveyancers and settlement agents, third-party service providers (such as photographers, marketing agencies, IT services),government or regulatory bodies (such as NSW Fair Trading, Revenue NSW, law enforcement), financial institutions, Professional advisers (such as accountants, auditors, legal representatives)
  5. Overseas Disclosure: Some external service providers (such as cloud storage or email platforms) may store data overseas. We take reasonable steps to ensure compliance with the Australian Privacy Principles.
  6. Direct Marketing: We may use your information to send property updates, market insights, or promotional material. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
  7. Security of Personal Information: We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. If a data breach occurs that could cause harm, we will notify affected individuals in accordance with the Notifiable Data Breaches Scheme.
  8. Access and Correction: You may request access to or correction of the personal information we hold about you. Requests can be made using the contact details listed below (refer to section "Contact Us"). We may require valid identification.
  9. Cookies and Website Use: Our website may use cookies or similar technologies to enhance user experience and analyse site usage.
  10. Complaints: If you have concerns about our handling of your personal information, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
  11. Contact Us: Agent Blue Pty Ltd, Postal address: PO Box 537, Springwood NSW 2777, Email: privacy@agentblue.com.au, website: www.agentblue.com.au
  12. Updates to this policy: We may update this Privacy Policy periodically. The most current version will always be available on our website.